Terms of service

Terms of Service

Last updated: August 22, 2026

Welcome to ZooBliss. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from ZooBliss.

Throughout these Terms, the terms “we”, “us” and “our” refer to ZooBliss. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms.

Please read them carefully before using our website or placing an order.

Nothing in these Terms is intended to limit or exclude any statutory consumer rights that cannot legally be waived under applicable law.

1. About ZooBliss

ZooBliss operates an online store offering pet products and accessories.

Our contact details are:

Business name: ZooBliss
Legal business name: [INSERT LEGAL BUSINESS NAME]
Business registration number: [INSERT CVR / COMPANY NUMBER]
Business address: [INSERT BUSINESS ADDRESS]
Email: [INSERT CUSTOMER SERVICE EMAIL]

You can contact us regarding an order, product, return or these Terms using the contact information above or through our contact page.

2. Eligibility to use our store

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of legal majority in your country, you may use our services only with the involvement and permission of a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorized purpose.

3. Products and product information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions and other information displayed on our website are accurate.

However, colours and product appearance may vary slightly depending on your screen, device, lighting conditions or manufacturing variations.

Measurements may also vary slightly from the information displayed.

We reserve the right to:

modify product descriptions or specifications;
discontinue products;
limit quantities;
introduce new products;
correct inaccurate information.

Such changes will not affect orders that have already been accepted where doing so would violate applicable law.

4. Product availability

All products are subject to availability.

Although we aim to keep availability information accurate, a product may occasionally become unavailable after an order has been placed.

If we are unable to supply a product you ordered, we will contact you and, where appropriate, cancel the affected product or order and refund any amount already paid for it.

5. Prices

Prices displayed on our website are shown in the currency selected or applicable to the customer.

Where required by applicable law, displayed consumer prices include applicable VAT or other taxes.

Shipping charges, if applicable, will be displayed before you complete your purchase.

We may change our prices at any time. Price changes do not affect orders that have already been accepted.

If an obvious pricing error occurs, we reserve the right to correct the error. If you have already placed an order affected by an obvious pricing mistake, we may contact you and give you the option to proceed at the correct price or cancel the order for a full refund.

6. Orders

Placing an order constitutes an offer to purchase the products included in your order.

After placing an order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

a product is unavailable;
payment cannot be processed;
information provided appears incorrect or incomplete;
we reasonably suspect fraud or unauthorized activity;
an obvious pricing or product information error has occurred;
the order violates these Terms or applicable law.

If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method where possible.

7. Order information

You are responsible for providing accurate and complete information when placing an order, including your:

name;
email address;
billing information;
delivery address;
telephone number where required.

Please contact us as soon as possible if you notice an error.

Once an order has entered processing or shipping, we may not be able to change the delivery address, product or variant.

ZooBliss is not responsible for delays or failed delivery resulting from incorrect information supplied by the customer, except where applicable law provides otherwise.

8. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers such as Shopify Payments or other payment processors offered at checkout.

Your use of those payment services may also be subject to the provider's own terms and privacy practices.

9. Shipping and delivery

Shipping options, expected delivery times and any applicable shipping charges are described during checkout and/or in our Shipping Policy.

Delivery times are estimates unless we expressly state otherwise.

Shipping may be affected by circumstances outside our reasonable control, including:

carrier delays;
customs procedures;
severe weather;
public holidays;
supply-chain disruption;
incorrect delivery details;
events of force majeure.

We will nevertheless comply with any mandatory delivery deadlines and consumer protections applicable to your order.

Please refer to our Shipping Policy for further information.

10. Multiple shipments

Products in the same order may occasionally be shipped separately.

This may occur because products are stored or fulfilled from different facilities or logistics partners.

Where an order is split into multiple shipments, you may receive more than one tracking number or delivery.

11. Returns, refunds and withdrawal rights

Returns and refunds are governed by our Refund Policy and any mandatory consumer rights applicable to you.

Customers located in the European Union or European Economic Area may have a statutory right to withdraw from many distance purchases within 14 days, subject to applicable exceptions and conditions.

Nothing in these Terms or our Refund Policy removes rights granted to consumers by mandatory law.

Please read our Refund Policy before making a purchase.

12. Faulty, damaged or incorrect products

If you receive a product that is damaged, defective or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or other reasonable information to help us investigate the issue.

Depending on the circumstances and applicable law, a remedy may include:

replacement;
repair;
refund;
another appropriate solution.

Your statutory rights relating to defective or non-conforming goods remain unaffected.

13. Use of our products

Products must be used in accordance with their intended purpose and any instructions or warnings supplied with them.

Pet owners are responsible for selecting products that are suitable for their individual animal, including appropriate size, material and intended use.

Pets should be appropriately supervised when using products where supervision is reasonably required.

You should regularly inspect pet products for damage, excessive wear or other conditions that could make continued use unsafe.

Nothing on our website constitutes veterinary, medical or professional advice.

If you are concerned about your pet's health or safety, consult an appropriately qualified veterinarian or professional.

14. Intellectual property

Unless otherwise stated, the content available through the ZooBliss website, including:

branding;
logos;
graphics;
photographs;
product presentation;
website design;
written content;
videos;
software;
other materials,

is owned by, licensed to or lawfully used by ZooBliss.

You may use the website for personal and non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell or commercially exploit our content without prior written permission, except where permitted by law.

15. Reviews and user-submitted content

Where customers are permitted to submit reviews, photographs, comments or other content, you remain responsible for the content you submit.

You must not submit content that is:

unlawful;
defamatory;
threatening;
misleading;
discriminatory;
obscene;
infringing on another person's rights;
fraudulent;
malicious;
spam.

By submitting content for publication on our website, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce and use that content in connection with operating and promoting ZooBliss, subject to applicable law.

We may remove content that violates these Terms.

16. Third-party services

Our store may use third-party services, applications and technology, including services provided by Shopify and other service providers.

Some parts of our website may link to third-party websites.

We do not control third-party websites and are not responsible for their independent content, practices or terms.

You should review the applicable terms and privacy policies before using third-party services.

17. Prohibited uses

You may not use our website or services:

for unlawful purposes;
to violate applicable laws or regulations;
to infringe intellectual property rights;
to distribute malware or malicious code;
to attempt unauthorized access to our systems;
to scrape or automatically extract data where prohibited;
to impersonate another person;
to submit fraudulent payment information;
to interfere with website security;
to engage in fraudulent or abusive purchasing activity.

We may suspend or terminate access where these Terms are materially violated.

18. Accuracy of website information

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as:

product descriptions;
prices;
promotions;
availability;
delivery estimates;
shipping charges.

We may correct such errors and update information when necessary.

This does not affect any rights you have under applicable consumer law.

19. Privacy

The collection and processing of personal information through our website is governed by our Privacy Policy.

Please review the Privacy Policy for information about how we collect, use, store and protect personal data.

20. Website availability

We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend, update or modify parts of the website for reasons such as maintenance, security or technical improvements.

21. Disclaimer of warranties

To the maximum extent permitted by law, our website and services are provided on an “as available” basis.

However, nothing in this section excludes warranties, guarantees or consumer protections that cannot legally be excluded.

Products purchased by consumers remain subject to all applicable statutory conformity and warranty rights.

22. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing limits liability for matters for which liability cannot legally be excluded under applicable consumer protection law.

To the maximum extent permitted by law, ZooBliss will not be liable for indirect or consequential losses arising solely from use of our website where such losses were not reasonably foreseeable.

For consumers, your mandatory statutory rights remain unaffected.

23. Indemnification

Where permitted by applicable law, you agree to compensate ZooBliss for reasonable losses arising directly from your intentional unlawful use of our website or material violation of these Terms.

This provision does not apply where doing so would improperly restrict consumer rights.

24. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

25. Termination

We may restrict access to our services if you materially breach these Terms, engage in fraudulent activity or misuse our website.

Any obligations or liabilities that arose before termination remain unaffected.

26. Entire agreement

These Terms, together with our:

Privacy Policy;
Refund Policy;
Shipping Policy;
any other policies expressly incorporated into your purchase,

form the agreement governing your use of our services and purchases from ZooBliss.

27. Governing law

These Terms and purchases made from ZooBliss are governed by the laws applicable to the country in which ZooBliss is legally established, subject to mandatory consumer protection laws.

If you are a consumer within the European Union or European Economic Area, you retain any mandatory rights and protections provided by the laws applicable to you.

Nothing in these Terms removes any right you may have to bring a consumer claim before a competent court under applicable law.