Refund policy

Return & Refund Policy

Last updated: August 22, 2026

We want you to be happy with your purchase from ZooBliss. If something is not right, please contact us and we will do our best to help.

14-Day Return Policy

You have the right to request a return within 14 days of receiving your order.

To start a return, please contact us at info@fabricobe.dk before sending any products back.

Once your return request has been approved, we will provide you with the appropriate return instructions and return address.

Please do not return products to the address shown on the original shipping label, as this may be a supplier or logistics facility and your return may not be received or processed correctly.

After notifying us that you wish to return your order, the product must be sent back within 14 days.

Condition of Returned Items

You may inspect the product in the same way you reasonably would in a physical store.

Returned items should be sent back in good condition and, where possible, with their original packaging, accessories and documentation.

You may be responsible for any reduction in the value of the product caused by handling beyond what is necessary to establish its nature, characteristics and functionality.

Return Shipping

Unless the product is defective, damaged, incorrect or otherwise required by applicable law, customers are responsible for the direct cost of return shipping.

We strongly recommend using a trackable shipping service and keeping proof of shipment until your refund has been completed.

ZooBliss is not responsible for returned parcels that are lost during return transit.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective, incomplete, or you received the wrong item, contact us as soon as possible at info@fabricobe.dk.

Please include:

Your order number
A short description of the issue
Clear photos or video showing the product and the problem

If the claim is approved, we will provide an appropriate solution, which may include a replacement, partial refund or full refund. Where we are responsible for the issue, you will not be required to pay return shipping costs where applicable.

Refunds

Once we have received your returned item, or sufficient evidence that it has been returned where applicable, we will inspect the return and notify you of the refund status.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank, card provider or payment provider to process and display the refund.

For consumers exercising a statutory right of withdrawal in the European Union, refunds will be processed in accordance with applicable consumer law. This generally includes the price paid and, where required, the cost of the least expensive standard delivery option originally offered by us. Additional costs resulting from choosing a more expensive delivery method are not refundable. EU rules permit the merchant to withhold the refund until the goods have been returned or the consumer provides evidence that they have been sent back.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We process orders quickly and cannot guarantee that an order can be cancelled once it has entered processing or has been submitted to our fulfilment partner.

If the order has already been dispatched, you may still be able to return it after delivery in accordance with this policy and any applicable statutory rights.

Exchanges

We do not currently offer direct exchanges.

If you would like another size, colour or product, please return the eligible item in accordance with this policy and place a new order.

If you received the wrong product or variant because of an error on our part, please contact us so we can resolve the issue.

Exceptions

Certain products may not be eligible for return where permitted by applicable law, including:

Products that have been personalised or made specifically for you
Perishable goods
Sealed products that are unsuitable for return for health or hygiene reasons once the seal has been broken
Gift cards
Other items excluded from return under applicable consumer law

Any applicable exception will be communicated clearly before purchase where required.

European Union Customers

If you are a consumer located in the European Union, you generally have a statutory 14-day right of withdrawal for online purchases, subject to certain exceptions.

Nothing in this Return & Refund Policy limits any mandatory consumer rights available to you under applicable law. EU rules also allow consumers to examine goods as they would in a physical store; excessive handling can result in liability for diminished value.